New Customer Success Manager Certification and Portfolio Enhancements Empower Customers and Partners to Succeed with Service and Subscription-based Technology Products
SAN JOSE, Calif. – April 19, 2017 – In the digital era, acquiring and building talent is a critical capability for organizations working to evolve, drive better business outcomes and create new market opportunities. Cisco today announced it is expanding its training and certification portfolio with offerings that enable customers to optimize technology for successful digital business transformation.
Transformation enabled by cloud computing, IoT, analytics, agile data centers, cybersecurity, mobility, ubiquitous access and the programmable network is only part of the equation. In addition to technology, workforce talent is key. Successful programs require involvement of stakeholders from beyond IT—and from other areas of the organization—who bring different perspectives. The evolution of job roles in the digital age requires new skills.
Business Transformation Portfolio
Customer Success Manager (CuSM) Certification
Tejas Vashi, senior director, product strategy & marketing, Cisco Services: “Business transformation is enabled by technology and driven by talent. Technology alone is not enough—skills are the bridge to digital transformation. The customer success manager role is a critical component and we will continue to enhance our progressive portfolio of role-oriented, business transformation certifications throughout the next year to drive our customers’ and partners’ success forward, faster and further.”
J.B. Wood, president and chief executive officer, TSIA: “Cisco has a long track record of delivering an exceptional customer experience. Particularly, with its software-acquired companies, such as in the security field and with its WebEx product. Their experience has allowed Cisco to properly identify leading practices for customer success at scale. They are now imparting that wisdom to the industry.”
For more detailed information, including exam topics, please visit: www.cisco.com/go/customersuccess